How to Add New Team Members to Freshdesk

Need to add a new team member to Freshdesk, so that they can raise tickets?

Simply send us a new ticket with the team member’s full name and their email address, and we’ll update your company profile to include their details. Let us know if they need to be able to see all tickets, or just their own. 

We’ll then send an activation email, to complete sign up. Any problems, let us know and we’ll resend this. 

Once activated, they’ll be able to raise tickets in Freskdesk. If they take a look through the Knowledge Base, it’ll give them the breakdown of how to raise a ticket, as well as Guides on how to use Radar and common questions.